A D R E A C H . A G E N C Y

FAQs

Find quick answers about our services, pricing, and support. If you need more help, reach out to the Adreach Agency team anytime.

With a TikTok Agency Account, you gain access to a wide targeting range of over 70 countries. This includes popular markets such as Pakistan, the United States, the United Kingdom, Canada, Australia, and Germany, as well as regions across the Middle East like the United Arab Emirates, Saudi Arabia, Oman, and Kuwait. You can also reach audiences in emerging markets such as Algeria, Bangladesh, Slovenia, Lithuania, Serbia, Azerbaijan, Turkey, and many more.

There are no charges for creating an Adreach TikTok Agency Account. At Adreach, we charge a nominal service fee on ad top-ups only. There are no upfront setup costs, you pay solely based on how you fund and run your ads. The applicable service fee depends on the selected payment method. For full details, please refer to the Adreach payment structure.

To join TikTok training sessions conducted by Adreach Agency, simply become a member of our Facebook group “TikTok Ads Pakistan by Adreach Agency.” When submitting your join request, be sure to answer the required questions so your request can be approved.

Yes, Adreach Agency can guide customers who are new to TikTok advertising. If you have never run ads before, our team will guide you by providing you with the necessary TikTok and Adreach documents, along with policies, to help you run your account safely and effectively.

By topping up your Adreach TikTok Agency Account in PKR, you can save up to 60% on top-up fees. This is because there are  taxes on international transactions, no exchange rate fluctuations to worry about, and no need for a credit card. As a result, your overall top-up percentage is reduced, making it a more cost-efficient option.

The minimum top-up amount is $50. Our pricing structure depends on the payment method you choose, and details can be found in the Adreach Agency Account payment structure

The most efficient way is by using PayFast, which provides instant top-ups without international taxes. Only a small top-up percentage fee applies, which is outlined in our payment structure.

No, you don’t need to create a separate account. The PayFast option is available directly in the payment section of your Adreach dashboard.

Yes, but this is case-dependent. Our verification team reviews each request individually and proceeds based on eligibility.

Common reasons for suspension include violating TikTok’s advertising policies, suspicious or spam-like account history, running ads on unapproved product links, frequent changes to landing pages, and promoting prohibited products. For more details, you can review our complete TikTok policy guide.

Yes. Refunds are available in accordance with our refund policy.

If your ad account is suspended, the balance inside the ad account is frozen. However, your Adreach wallet balance remains refundable under our policy.

Regular users receive support through our WhatsApp group, where their concerns are addressed step by step. VIP users, on the other hand, enjoy 24/7 access to a dedicated support team, a personal account manager, and customized strategy sessions with our TikTok ads experts. VIP members also get early access to new features, beta testing opportunities, and exclusive Adreach Credit Programs such as cashback offers.

To qualify for VIP status, you must spend at least $1,000 per month on a single ad account for three consecutive months. Once this threshold is met, your account will be upgraded automatically.

To avoid suspension of your TikTok ad account, always ensure that both your product and ad creatives are approved before launching campaigns. Running ads without proper approval can lead to account restrictions or suspension. If you are unsure whether a product or creative meets TikTok’s policies, it’s best to reach out to Adreach Support for guidance before proceeding.